Everyone’s had at least one horribly awkward moment in their life which makes them cringe each time someone reminds them of it. It may have been your first kiss, a wardrobe malfunction, or during a visit to the in-laws. The list is endless. And for most, it’s a situation we try to avoid at all costs.
Real estate has no shortage of potentially awkward moments for buyers and sellers. There’s money involved, information being shared, and to top it all off, you’re likely dealing with agents that you have little to no rapport with, at least in the early stages. Even if you have a long-standing relationship with your agent, I’ve come to learn there are certain things people, in general, are uncomfortable addressing.
So I’ll address that by simply saying this: you should never feel awkward during the entire process. Never.
Most potentially awkward conversations happen in the early stages of buying or selling your home. You’re likely trying to figure out whom you’d like to put your trust in, and you may be unsure how the vetting process of potential agents should play out. You might have lots of questions and concerns, but feel unsure how to address them in a comfortable manner with individuals you don’t know very much about.
These potentially awkward conversations in the early stages typically fall under two categories: Agent history and Commission.
Agent History/Background
Everyone is different in terms of how they decide on the best agent to represent them. Some people know quickly who they will choose because they have a good pre-existing relationship with an agent or because they were impressed and had a great ‘gut’ feel about one of the agents they interviewed. However, it’s not so easy or straightforward for everyone…and that’s perfectly fine.
It’s not uncommon for potential clients to ask for more information after an initial interview or meeting. Some people may want to see how you previously marketed a similar home, or often, wish to speak to previous clients. While some people are hesitant to ask an agent for more information, I encourage you to do that very thing. Never feel uncomfortable asking more questions. I wish people would ask to contact my previous clients as I truly appreciate my clients and know most would be willing to speak to a complete stranger to discuss their experience with me.
The important thing to remember is that you need to feel conviction in your decision on which agent to work with, and the best way to do that is to ask as many questions as you deem necessary until you’re satisfied. Agents should be more than happy to answer any questions you may have or address any potential concerns. If they don’t, and seem awkward or dodgy, my best advice would be to pass and move onto the next potential agent candidate. If the situation is not comfortable right off the bat, it’s not likely going to get better.
Commission
This tends to be the issue that tops the list in terms of awkward conversations. Most people who are uncomfortable addressing this issue with potential agents simply want to know exactly what they’re on the hook for in terms of commission, and what that amount includes or excludes – for example, floor plans, photos, etc. Others may just want to see if there is any wiggle room. Can’t blame someone for trying, right?
Regardless of the reason, it’s important to remember that this is YOUR process. You deserve to know all the details and exact costs in terms of commission. As agents, we frequently get asked about commission so you’re not stepping out of bounds. If an agent makes it awkward or has trouble justifying their commission, again, that should be a sure sign to walk away.
During/Post Process
Potentially awkward moments aren’t just found in the early stages of buying or selling a home. They can lurk well into the process or even after the deal is closed, and even with someone with whom you have great rapport. The overall process of buying or selling a home can sometimes be a lengthy one. Things change over time. It’s not uncommon for feelings to change or one’s personal circumstances to become quite different.
Whatever the case may be, honesty and candor are paramount. Beating around the bush is a sure-fire way to lead to awkwardness and potential feelings of resentment. As long as you feel you can discuss your true thoughts and feelings, then trust that you’ve chosen an agent with integrity who will work with you to ensure your real estate goals are reached.